Case studies - System Concepts Ltd. Making places, products and services more usable, accessible and safe.

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Creating empathy and identifying user needs for vulnerable customers in Financial Services

Our client wanted to better understand a sub-set of vulnerable customers, to build empathy...

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In-context research to inform the design of a new point of sale payment solution

A payment services and software provider was looking to launch a new electronic point of ...

Designing a simple UI for a complex solution

Case study: Designing and testing a simple UI for a complex solution for a grant ...

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Addressing the ergonomics of hybrid-working with e-Learning

We realised that our clients urgently needed a strategy to deliver DSE support to their ...

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Understanding children’s gaming behaviours and needs for CBBC

A case study of user research conducted into children’s behaviours and perceptions of ...

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Helping science become accessible

The Science Museum Group appointed System Concepts to carry out an exciting accessibility ...

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