Testimonials

We love it when our clients put their appreciation of our services into their own words: here are a few examples of the testimonials we receive.

User Experience and Usability

“We had a very positive experience using your service, with many people from around the business engaging with the findings. The presentation went down really well and we’re now going to start discussing how to move the recommendations into our roadmaps. So thanks to you and your team.”

Natalie Moser, Eurostar

“Laurene aced her role on the project and the client LOVED her. I found her easy to work with, super-responsive and organised. Laurene was also an excellent thinking partner when discussing the design of workshops and making sense of the outputs.”

Sean Miller, Nonon

“I thoroughly enjoyed working with your team and was particularly grateful for the flexibility and understanding with regards to our compliance requirements and the changing of timelines, etc.”

Darryl Alexander, Gain Credit

“The working relationship was collaborative. System Concepts have made a lot of effort to get our involvement as well … everybody’s very busy, and they took the time to visit us as much as possible.”

Dr Karen Yunqiu Li, Senior Human Computer Interaction Specialist, BBC

“The user testing gave us the evidence to be able to go back to the web team and make a solid case for the changes we were advocating.”

Georgina Cox, Business Engagement and Marketing Manager, Kingston University

“System Concepts helped us continue to establish and grow our culture of evidence led, inclusive, user-centred work. Their additional accessibility expertise was invaluable.”

Rik Williams, User Experience Architect, Alzheimer’s Society

“System Concepts clearly understood Wellcome and what it was we were trying to achieve … that was a real point of difference. We found the conversations we had were always very insightful.”

Nancy Willacy, Lead User Experience Practitioner, The Wellcome Trust 

“System Concepts make complicated things simple. They’re able to take a complex problem and break it down into smaller, easier pieces, and their communications and written materials are very clear and high quality.”

Roxan Lesbros, Manager, User Experience Definition, Interfaces for e-Retail and ARD Web, Amadeus

“It was a really positive and engaging experience for our whole team. Right across the organisation, everyone is much more aware and focused on UX.”

Nicola Thompson, Lead Interaction/Visual Designer, ActiveStandards

Health, Safety and Ergonomics

“I get a great responsive, appropriate and pragmatic service from Laura and the ergonomics team”

Harvey Carpenter, Nationwide

“You are always quick to respond to a request and are very accommodating. Nothing is ever too much trouble.”

Julie Roles, The Guinness Partnership

“I liked that our consultant, Julie North was always available to answer any questions I had and was very helpful during the entire process.”

Patricia Jean-Elie, SCDM Energy

“We are very comfortable with System Concepts as a company and they have got to grips with our operations and fully understand it and the associated risks”

Paul Rowlinson, IQ

Brian Bunning works with our organisation very well and understands our needs and the culture. He also has great rapport with colleagues at all levels.”

Savi Johal, Essilor

“Thorough and helpful consultants, knowledgeable in their field of expertise and pragmatic in recommendations.”

Sheena Griffiths, GH Financials

“Given the unknown situation we found ourselves in, we were looking for a company that could guide us but also be understanding to the needs of our business. From the initial call to receiving the findings report, the service we received was a professional and efficient.”

Michelle Daniels, RDI

“System Concepts’ consultants really understand what we’re trying to achieve, and work with us in a collaborative and informative way.”

David Hayes, Chief Risk Officer, BFC Exchange Ltd

“System Concepts are an integral part of our design team, adding value, common sense, and a statutory audit trail.”

Jac Carrington-Fallow, RBS

“Since appointing System Concepts we have made amazing progress with our health and safety arrangements.”

Lisa Clare, HR Advisor, RSM

“Supporting the needs of over 17,000 employees across 700 locations creates challenges. System Concepts are receptive to adopting a partnership approach… This means that our employees get meaningful and practical support and advice.”

Tina, Occupational Health & Wellbeing Specialist, Nationwide