Usability Labs

Our usability labs are open for hire!

We have carefully considered the risks posed by working in our usability research labs during the COVID-19 pandemic, and our health and safety team have used their expertise to ensure social distancing measures have been put in place to make our usability labs are COVID-19 safe and secure, we will continue to review these measures inline with Government Guidance

You can read our full COVID-19 Guidance for lab hire here.

UX lab hire rates, gallery and further details

Visit our dedicated lab hire microsite for full details

image gallery of user experience research labs at system concepts

Our purpose built usability research labs will help you maximise the effectiveness and value of your testing sessions. Our two testing labs and observation rooms were created based on years of professional experience with state-of-the-art, versatile MultiCam® fully integrated HD recording systems, supplied and expertly fitted by Forward Vision Solutions.

multi cam equipment is used in our image gallery of user experience research labs forward vision equipment is used in our image gallery of user experience research labs
MultiCam Systems Forward Vision Solutions

“Competitively priced, friendly and reliable service, the remote live stream and recording delivery is particularly useful.”
Clearleft Ltd, design and innovation consultancy

Central London location or Remote viewing

Our labs are accessible, and are located in Central London within easy reach of Kings Cross and St Pancras stations. As well as viewing sessions live from our observation rooms you can also view live over a secure internet connection from your remote location (home or office).

Our service includes:
  • Meeting and greeting research participants
  • Refreshments (drinks and biscuits for observers throughout the day)
  • Lab setup
  • Assistive technology (e.g. screen reader) for accessibility testing
  • Wi-Fi access
  • Dedicated observation room for 6 to 8 attendees
  • Dedicated lab support specialist
  • Video and audio recordings in MP4 format
  • 20 minutes setup and packup time before /after your sessions
We also offer a range of additional services:
  • Participant recruitment
  • Secure remote streaming of sessions over the internet
  • Lunch
  • Mobile and tablet device hire
  • Researcher to moderate the research
  • Note-taker support during the sessions

“Amanda (and the other staff at System Concepts) always make our staff and clients feel welcome. The facilities are excellent…”

Speech bubbleFor any lab bookings or enquiries you can call 020 7240 3388 or email us.