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Our client, a growing financial organisation needed a comprehensive eLearning solution that would not only provide high-quality content but also ...
As a large international banking and financial services company, the RBS Group has over 30 million customers it needs to satisfy – and a huge number of staff to care for. To help it do this, System Concepts advises on health, safety and accessibility, and on how ergonomics best practice can benefit the business.
“System Concepts are an integral part of our design team, adding value, common sense, and a statutory audit trail. This ensures that we create retail branch settings that are safe, enjoyable and inclusive for our customers, and great places to work for our staff.”
Jac Carrington-Fallow, RBS
Providing great customer experiences and interactions relies first and foremost on a company’s people. By enhancing staff wellbeing and comfort, a more satisfied, motivated and productive workforce results. Making this happen is part of our challenge in assisting the RBS Group.
Since 2004, our consultants have helped RBS to consider and manage numerous factors, including how ergonomics, health and safety, wellbeing and accessibility principles are built into workstation design, work processes and branch facilities.
Our expert team has worked on a range of projects:
Based on the International Standard BS EN ISO 9241 Part 210 Human-centred design process for interactive systems, our approach helps RBS ensure it provides usable and enjoyable customer experiences.
Our input has helped RBS Group to:
The RBS ‘Future Bank’ project involved a major overhaul of branch design. Our consultants supported the project from development to installation:
By being involved from the beginning, we were able to make the design process more cost-effective and creative, addressing major issues early on.
We’ve added value for RBS Group through many other projects. As one example, we conducted a comparative ergonomics risk analysis of existing time-lock pedestals. This work helped NatWest to determine potential suitability for use with newly installed counter. equipment.
We undertook desk-based research based on our retail banking experience, including:
This project paved the way for NatWest to achieve cost savings and enhanced sustainability, through the recycling of existing equipment.
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