A case study of user research conducted into children’s behaviours and perceptions of games on the CBBC website, on behalf of the BBC. ...
BP adopts User Centred Design approach to software transition
BP (British Petroleum) is a global player in the oil and gas business. It engaged our ergonomics consultants to assist the company’s transition to a new petrophysical software platform.
The company has a comprehensive ergonomics programme in place for preventing work related upper limb disorder. However, both the historic and new versions of its Rock Properties Tool Kit software had prompted concerns about repetitive stress risks amongst BP’s highly specialised petrophysicists.
BP’s ergonomics programme already included measures to address physical workplace risks, and training for individuals to ensure that they had optimised their workstations. We were tasked with assisting BP by evaluating its petrophysical software and identifying potential improvements. Specifically, we looked at the potential for enhancing ease of use, and reducing the number of human computer interactions required to get the job done.
What we did
We started by gathering information on the alternative versions of the software, by interviewing subject matter experts. To identify the relative strengths and weaknesses of each version, we used the BP Software Ergonomics Guidelines that we had previously developed for the business.
This initial review demonstrated that the workflow manager in the first version of the new software was far superior to the older one, providing a good basis for Version 2 of the Rock Properties Tool Kit. We also identified specific improvements that could be incorporated during the build process.
Ergonomics and usability evaluation
Analysing human-computer interaction
BP gained a series of valuble insights, backed-up with solid assessment data, and recommendations on developing an improved version of the Rock Properties Tool Kit. We were then invited back to repeat the ergonomics and usability assessment on the new ‘V2’ version of the software.
By applying an identical methodology, our consultants were able to generate an accurate, unbiased and independent comparison of the new and old software versions.
We discovered that:
- Many of the ergonomics and usability issues present in V1 had been successfully addressed in the new V2 version – developments that users were very positive about.
- The new V2 toolkit had the overall lowest number of human-computer interactions across the entire workflow for most users.
By using our consultants’ expertise in ergonomics and human-computer interaction, BP was ultimately able to produce a solution that:
- Better met its users’ requirements.
- Reduced the risks of users suffering work related upper limb disorders.
- Provided a more efficient, effective and satisfactory user experience.
- Won users’ buy-in to changes in the tools that they worked with on a daily basis.
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