Managing Director (UX)
Katherine is a joint managing director at System Concepts, having joined the company in 2005. She holds a first class honours degree in Ergonomics from Loughborough University, a project management qualification, and a certificate in executive business administration.
Katherine specialises in conducting user research, facilitating strategic workshops and managing large scale projects, with high profile clients both in the UK and internationally. She heads up a team of highly experienced and dynamic UX researchers whilst providing managerial support and strategic direction for the business as a whole.
She has worked across a wide range of industries including travel, telecom, e-commerce, media and finance. And she has run user research with a broad range of people including children, teenagers, people with disabilities, senior stakeholders and older generations.
Katherine specialises in:
- Project management of large international UX contracts
- Enterprise UX and B2B products
- Journey mapping
- Design Sprints
- In context research and ethnographic methodologies
- Creating and facilitating user and stakeholder workshops.