Operations Manager

Amanda holds a BA (Hons.) in Drama and Cultural studies, and has over 10 years’ office management experience, Amanda has been part of the System Concepts team since 2012, as the Office Manager and now in the Operations Manager role.

She oversees the day to day running of the office; ensuring that we provide an efficient service to our clients, and a great place to work for our team. She also works closely with our finance director, supporting the overall business strategy and ensuring all day to day activities are completed to the highest standards.

Amanda is the initial point of contact for clients and visitors, making them feel welcome. She manages the hiring arrangements for our usability labs, ensuring clients have everything they need throughout the day.

Amanda is responsible for:

  • Providing support to the directors and consultants.
  • Daily office management.
  • Management of our project management and CRM system.
  • Maintaining supplier relationships.