UX research labs host wide ranging projects

Usability | September 2019

ux labs wordlemultiCAM tech gives users powerful capabilities

Our UX research labs at our Kings Cross offices have played host to an array of interesting user experience projects in recent months. Here we highlight the advantages of the state of the art camera and video technology available to you when you hire the labs.

“It’s just a really great service and the quality of the videos and output that I could share with my clients was fantastic!”
Skie Holden, PRWD.

video monitor installed in ux research labsEffective research observation

The ability to observe research activities effectively is crucial, so when we fitted out our labs we invested in the best available, most user friendly camera, video production and live streaming tech.

“The observation room was really well set up for our needs, comfortable, and had plenty of space to put up Post-it notes and run other research activities.”
Luke Hay, User Research Director, Fresh Egg.

We engaged specialist audio visual system designers Forward Vision Solutions to help, and they recommended equipment from multiCAM Systems, offering users of our UX research labs a broadcast quality setup. Clients benefit from advanced and easy to use pan, tilt and zoom capabilities, all from the comfort of the observation rooms – and without the need for additional expert technical support.


Pan/tilt/zoom cameras for control and visbility

camera with pan tilt zoom features installed in ux research labs With each lab equipped with 2 of the pan/tilt/zoom cameras, researchers enjoy instant control and 360 degree visibility via a simple joystick control and intuitive interface.

Effortless camera control and the numerous presets we’ve setup give users ultimate flexibility, so you can quickly capture insightful moments including close-ups and tricky angles, as well as more standard contextual views.

 

As our supplier commented on the multiCAM Systems tech installed for us, “The system we installed for System Concepts means users of the UX research labs enjoy broadcast quality services. What’s remarkable is that the ease of use at least matches this quality.” James Titler, Forward Vision Solutions


Picture in picture functionality, and live streaming research sessions

Picture in picture functionality is another really useful feature provided in our UX research labs. This enables you to see the screens of up to 2 participant devices, at the same time as you watch the live action from the observation room. Our tech even enables you to add logos and overlays, enriching your footage and taking it to the next level.

“My experience of using System Concepts’ UX labs is consistently good. The setup and equipment are invariably spot-on, support is friendly and efficient, and our clients get a warm welcome too.”
John Artus, Strategy Director, Space01

One of the challenges our clients often face, is securing broad engagement with UX research from across their organisations. With our lab setup that’s no problem: clients like customer experience agency Fresh Egg and creative agency Space01 have live streamed their lab sessions over the web, enabling colleagues and clients at diverse locations to engage with their research programmes.


Hire our UX research labs – easy to use tech included

Paul Thorpe, Director (Creative Services) at System Concepts, concludes, “This is the first time the broadcast-quality multiCAM system has been installed in a research lab, and the results have been mind-blowing. The ease-of-use, technical capability and quality of video production has far surpassed our expectations. multiCAM’s versatility, live streaming and infinitely configurable setup has taken our UX research labs offering to the next level, and the benefits are regularly referenced by our clients.

More like this

Hire our UX labs

Boost your user experience research sessions. Get full details on our superb lab facilities, view the gallery and make your booking...

Boost your user experience research sessions. Get full details on our superb lab facilities, view the gallery and make your booking...

User testing

Learn how testing your product or service with your users will highlight ways to improve the user experience...

Learn how testing your product or service with your users will highlight ways to improve the user experience...

Case study: Alzheimer's Society

Read how expert website user research accelerated improvements in the charity's digital services...

Read how expert website user research accelerated improvements in the charity's digital services...