Designing a simple UI for a complex solution
Case study: Designing and testing a simple UI for a complex solution for a grant management software client....
As the UK’s leading dementia charity, Alzheimer’s Society is striving to find new treatments and, ultimately, a cure for dementia. We worked with the charity, providing expert website user research to help accelerate improvements in its digital services.
Rik Williams, User Experience Architect, Alzheimer’s Society
The immediate challenge was to provide website user research to inform Alzheimer’s Society’s website redesign and the transition to a new CMS system. Enhancing the accessibility and effectiveness of its digital support and resources was the ultimate goal.
We focused our website user research on four key themes:
Our methodology included contextual research, running face-to-face sessions in people’s homes. We evaluated different user journeys, gaining insights across a variety of user groups. “Recruitment is always a challenge with harder to reach groups, but System Concepts handled it really well,” says Rik Williams.
We delivered a detailed report, with actionable recommendations for accessibility and usability improvements.
Case study: Designing and testing a simple UI for a complex solution for a grant management software client....
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