Exploring young people’s response to healthier food on-the-go and the SMASH app concept
Working with Guy’s and St. Thomas’ charity, Nonon and SMASHco, the goal of our user research was to understand: Does the SMASH app have the ...
As the UK’s leading dementia charity, Alzheimer’s Society is striving to find new treatments and, ultimately, a cure for dementia. We worked with the charity, providing expert website user research to help accelerate improvements in its digital services.
Rik Williams, User Experience Architect, Alzheimer’s Society
The immediate challenge was to provide website user research to inform Alzheimer’s Society’s website redesign and the transition to a new CMS system. Enhancing the accessibility and effectiveness of its digital support and resources was the ultimate goal.
We focused our website user research on four key themes:
Our methodology included contextual research, running face-to-face sessions in people’s homes. We evaluated different user journeys, gaining insights across a variety of user groups. “Recruitment is always a challenge with harder to reach groups, but System Concepts handled it really well,” says Rik Williams.
We delivered a detailed report, with actionable recommendations for accessibility and usability improvements.
Working with Guy’s and St. Thomas’ charity, Nonon and SMASHco, the goal of our user research was to understand: Does the SMASH app have the ...
By combining high-quality research and design skills, we allowed Les Mills to connect with their customers from across the globe. The final personas ...
As part of their ongoing work to improve the user experience of their online video players, the BBC wanted to conduct research with a range of users ...