Airline accessibility: Amadeus in it for the long haul


Accessibility and usability go hand-in-hand for airline industry websites

Amadeus is the leading IT solution supplier to the global airline industry. We’ve helped the company to address the accessibility of its e-Retail product – the world’s most widely used airline internet booking engine.

“Our software is going to be much more accessible than it was … and better accessibility makes for better usability – it benefits everyone.”
Roxane Lesbros, Manager, User Experience Definition, Interfaces for e-Retail and ARD Web, Amadeus


When the U.S. Department of Transportation (DOT) issued new digital accessibility rules based on compliance to level AA of the Web Content Accessibility Guidelines version 2.0 (WCAG v2.0), Amadeus sought expert assistance in relation to its e-Retail product.

What we did

  • Provided usability & UX expertise, knowledge of WCAG v2.0, & technical and coding capability
  • Conducted an accessibility audit & user testing programme, to establish the product’s existing level of accessibility
  • Created product-specific accessibility guidelines for developers
  • Delivered accessibility training for Amadeus’s international teams, ensuring knowledge & skills transfer
  • Presented at a prestigious airline industry conference Amadeus hosted in Bangkok.


Through its partnership with us, the Amadeus team has learnt a great deal about its users – and that with better accessibility, comes better usability. We’ve shared expert knowledge gained across different industry sectors, helping Amadeus to improve the accessibility of its e-Retail product.

Roxanne Lesbros of Amadeus concludes, “We’ve learnt that accessibility needs to be built-in to the product development process.”

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More about our work with Amadeus

Read a case study about how we assist Amadeus with usability testing


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