Expanding a customer journey map to create a service blueprint
Service blueprints visualise a business’ processes and procedures to optimize how it delivers a customer journey. ...
Our expert consultants can help your employees adopt good ergonomic practices while working from home with our practical tips and tailored advice, provided remotely.
Our clients
Latest insights from System Concepts...
Managing Mental Health and Wellbing in a Pandemic
Managing mental health and wellbing in a pandemic; Uncertainty, job and financial insecurity, lack of contact and home schooling are all playing their part in increasing the anxiety levels of our teams. How to spot signs and symptoms of distress,...
Emotion AI: changing the face of UX? (Part 2)
Previously we introduced emotion and the increasing presence of emotion AI. But what are the benefits and barriers to this new technology?...
Celebrating Global Accessibility Awareness Day
21 May 2020 marks the ninth Global Accessibility Awareness Day (GAAD). System Concepts has been promoting digital and physical inclusion far longer than this, with accessibility at the heart of what we do. Whilst we draw on our knowledge and ...
System Concepts helped us continue to establish and grow our culture of evidence led, inclusive, user-centred work. Their additional accessibility expertise was invaluable.
System Concepts are an integral part of our design team, adding value, common sense, and a statutory audit trail.
Supporting the needs of over 17,000 employees across 700 locations creates challenges. System Concepts are receptive to adopting a partnership approach... This means that our employees get meaningful and practical support and advice.
