Accessibility

We provide tailored accessibility expertise for digital and physical products and services.

How we work

Due to our unique set of skills in both digital and physical accessibility, we are well placed to support you through a wide range of accessibility services – whether it be related to a physical device (like a kiosk) or a digital interface (like a website or app).

We firmly believe that all customers, irrespective of their accessibility needs should have a great user experience when using products and services and we pride ourselves on being your go-to accessibility expert who can answer your questions (big and small!).

User feedback

Using our in-house database of users with accessibility needs and related networks including charities and carers), we can recruit participants to take part in qualitative user feedback sessions.

Utilising the expert research skills of our talented UX team, combined with specialist technical accessibility knowledge, we create bespoke approaches to gain deeper insights through user feedback sessions, in lab, remote or in-context settings. Our friendly researchers understand how to customise and tailor our approaches to suit the varying needs of our participants, ensuring the sessions are engaging and interesting. This results in us being able to identify genuine insights that help to improve the accessibility of your products and services.

Physical accessibility

People, regardless of disability, should be able to gain access to buildings and use facilities and products.

We have expert consultants in physical accessibility who can help support you to create accessible and inclusive products and physical environments.

We can conduct a physical accessibility audit of your building or external environment against Part M and K of the building regulations and BS 8300. Accessibility is multi-dimensional, and our experienced consultants are familiar with a range of disabilities (motor, visual, auditory and neuro-diverse) and access barriers.

And with access to a global database of anthropometric data, we can also review plans/drawings and advise you on design solutions that will satisfy the majority of the user population.

WCAG audits

One of our very popular accessibility services involves an expert audit of sample pages from documents, websites and apps across devices against the Web Content Accessibility Guidelines (WCAG).

These are a set of internationally recognised guidelines that provide criteria for creating accessible digital content. They are referred to as the standard for digital accessibility compliance by several laws and regulations, including the Equality act 2010 (United Kingdom), European Accessibility Act (EAA) and Section 508 (United states) to name a few.

Our experts are well versed in these guidelines and have many years of experience in working with people with disabilities to improve digital accessibility. This means we have both the theoretical and practical skills needed to correctly interpret the guidelines and recommend realistic solutions to the issues. Our audits are conducted using non-automated manual checking methods (for example through the use of assistive technologies like screen readers), which means the feedback you receive is practical and helpful.

We are experts at supporting you throughout the design and development life cycle and can check anything from basic prototypes for design-based issues to fully coded and interactive pages.

Tailored strategy & support

Accessibility requires bespoke and tailored solutions, and there are many situations where there is no standard answer, which is what makes this topic such an interesting and rewarding one to be involved in!

Our experts are passionate about listening to your challenges and understanding your goals so we can so we can work together to explore the best ways to support you in achieving your digital and physical accessibility objectives.

Our tailored support services can include developing an accessibility strategy, carrying out a desk-based review of design plans, running Empathy workshops with senior leadership teams, providing ad-hoc support to development teams and running regular ‘Accessibility surgeries’ for clients to answer questions from a range of team members including those working in legal, design, QA and development roles.

Our Accessibility team

All of our consultants have many years of experience working with clients across different industries, and love to connect with new people. Please reach out and say hello!