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Testimonials
Our clients share their experience of working with us and the results we've achieved together
UX & Usability
"I’m always sceptical trying out a new agency for UX Research, especially with something as critical and complicated as onboarding our investing app, but System Concepts exceeded my expectations. This has been a really smooth project, with persuasive, specific and useful observations and recommendations. My stakeholders in product and leadership are impressed.
Two things in particular have made the recommendations compelling: the quality of the recruit meant it was very hard for colleagues to push back on the relevance of the feedback, and the usage of short, punchy video clips in the debrief made the recommendations inarguable."
Lead User Researcher, Investment Management Company
“The working relationship was collaborative. System Concepts have made a lot of effort to get our involvement as well … everybody’s very busy, and they took the time to visit us as much as possible.”
Dr Karen Yunqiu Li, Senior Human Computer Interaction Specialist, BBC
"Having worked with System Concepts in the past on numerous qualitative user research projects, they were an obvious choice when we realised the need to refresh our user personas. From understanding our project, to planning and executing, they did not disappoint.
When you work with System Concepts, you benefit from years of combined research and project management experience across many complex and demanding domains. This expertise is evident in every interaction. You also receive regular updates on progress, and opportunities to provide feedback at key project milestones.
I really appreciate how they listened to and understood our ideas for this project, while not being afraid to give constructive advice based on their extensive experience. As a very nice surprise at the end, their designer applied our corporate branding and style guide to the deliverables in not one but two different variations. Once we received them, all we had to do was start using them!"
Tobias Möller, Amadeus
“I have to say that you have done a fantastic job on these schemes; each has individual merit, but all benefit from a fine attention to detail I haven’t seen in such work before!
Well done and thank you very much.”
Hedley Rees-Evans, Gallery
Health & Safety
"Excellent, clearly very knowledgeable and had relevant industry experience. Meaningfully articulated real life examples of good and poor practice relevant to the topic being taught.”
Attendee on IOSH Managing Safely Refresher training, partnered with Quadrilect Training
"Thank you, Julie excellent work. Appreciate how quickly this was turned around."
Ben Butcher, Farrer & Co
Accessibility
“I thoroughly enjoyed working with your team and was particularly grateful for the flexibility and understanding with regards to our compliance requirements and the changing of timelines, etc.”
Darryl Alexander, Gain Credit
“We had a very positive experience using your service, with many people from around the business engaging with the findings. The presentation went down really well and we’re now going to start discussing how to move the recommendations into our roadmaps. So thanks to you and your team.”
Natalie Moser, Eurostar
Ergonomics
“System Concepts are an integral part of our design team, adding value, common sense, and a statutory audit trail. This ensures that we create retail branch settings that are safe, enjoyable and inclusive for our customers, and great places to work for our staff.”
Jac Carrington-Fallow, RBS
“Supporting the needs of over 17,000 employees across 700 locations creates challenges. System Concepts are receptive to adopting a partnership approach to the development and delivery of their services. This means that our employees get meaningful and practical support and advice.”
Tina, Occupational Health & Wellbeing Specialist, Nationwide
“System Concepts are an important asset to our design team, adding strategic insight, technical expertise, common sense, and a statutory audit trail. Their iterative approach ensures that we have considered all aspects of staff and customer welfare and access during design and development, to create retail branch settings that are safe, enjoyable and inclusive for our customers, and great places to work for our staff.”
Design Manager, Nationwide