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Testimonials
Our clients share their experience of working with us and the results we've achieved together
UX & Usability
Working with System Concepts has been exceptional. They quickly became a true extension of our UX team, collaborative, flexible, and deeply aligned with our goals. Their accessibility and screen reader expertise elevated the quality of our research, and their live streamed sessions and shared notes space made multidisciplinary collaboration seamless. We were able to apply insights throughout development, and their final report and playback brought user experiences to life in a powerful, actionable way. A standout partnership, we’re already looking forward to working with them again.
Emma Whitby, BBC
"I’m always sceptical trying out a new agency for UX Research, especially with something as critical and complicated as onboarding our investing app, but System Concepts exceeded my expectations. This has been a really smooth project, with persuasive, specific and useful observations and recommendations. My stakeholders in product and leadership are impressed.
Two things in particular have made the recommendations compelling: the quality of the recruit meant it was very hard for colleagues to push back on the relevance of the feedback, and the usage of short, punchy video clips in the debrief made the recommendations inarguable."
Lead User Researcher, Investment Management Company
“The working relationship was collaborative. System Concepts have made a lot of effort to get our involvement as well … everybody’s very busy, and they took the time to visit us as much as possible.”
Dr Karen Yunqiu Li, Senior Human Computer Interaction Specialist, BBC
In my team at Amadeus, we have been working with System Concepts for many years. They remain our preferred partner for user testing, discovery research, and prototype evaluation. We have also collaborated extensively on usability and accessibility audits.
What we appreciate most about System Concepts is their ability to bring clarity where there is ambiguity. They consistently offer valuable insights, work efficiently, and deliver reports of exceptional quality—among the best in the industry. I wholeheartedly recommend partnering with them. My only concern is that they may become too in demand to keep working with us!
Antonin Adert, Amadeus
"Having worked with System Concepts in the past on numerous qualitative user research projects, they were an obvious choice when we realised the need to refresh our user personas. From understanding our project, to planning and executing, they did not disappoint.
When you work with System Concepts, you benefit from years of combined research and project management experience across many complex and demanding domains. This expertise is evident in every interaction. You also receive regular updates on progress, and opportunities to provide feedback at key project milestones.
I really appreciate how they listened to and understood our ideas for this project, while not being afraid to give constructive advice based on their extensive experience. As a very nice surprise at the end, their designer applied our corporate branding and style guide to the deliverables in not one but two different variations. Once we received them, all we had to do was start using them!"
Tobias Möller, Amadeus
“I have to say that you have done a fantastic job on these schemes; each has individual merit, but all benefit from a fine attention to detail I haven’t seen in such work before!
Well done and thank you very much.”
Hedley Rees-Evans, Gallery
Health & Safety
Their accessibility and screen reader expertise added huge value. They brought specialist knowledge, tools, and lived experience to every stage, raising the quality and depth of the research far beyond what we could have achieved alone.
Health & Safety Client
They live streamed every research session, enabling our cross disciplinary team, made up of UX, Product, Engineering, and Accessibility, to observe in real time. They also set up and maintained a shared, living notes space, which made collaboration seamless and allowed us to capture insights together and iterate our designs as we went.
Claire Robinson, RGA
Their flexibility was a major strength. We were able to adjust the research plan mid stream, respond to findings as they emerged, and pivot when needed to get more value. Crucially, we didn’t wait for the final report to act, we applied insights continuously throughout development.
Health & Safety Client
When the full, in depth report arrived, it was detailed, clear, and immediately actionable. They also provided video clips of participants demonstrating each issue, giving the wider BBC team direct visibility of the challenges, which made the insights even more impactful. Their playback session was particularly powerful: instead of simply presenting data, they focused on storytelling and building awareness of how screen reader users experience our products, bringing those journeys to life and strengthening empathy across the organisation.
Health & Safety Client
"Excellent, clearly very knowledgeable and had relevant industry experience. Meaningfully articulated real life examples of good and poor practice relevant to the topic being taught.”
Attendee on IOSH Managing Safely Refresher training, partnered with Quadrilect Training
Grant Woodhead, Viatris
John Davidson, Richmond Athletic Association
Nicola Dadds, HOK
Consistent high quality of training delivered by the experienced and knowledgeable team in a friendly and approachable manor which is appreciated by Quadrilect and the learners attending for continued development and qualifications.
Thank you for being a partner with Quadrilect over the years to deliver high-quality training with professionalism and expertise that our delegates truly value.
Caroline Baker, Quadrilect
"Thank you, Julie excellent work. Appreciate how quickly this was turned around."
Ben Butcher, Farrer & Co
Accessibility
“I thoroughly enjoyed working with your team and was particularly grateful for the flexibility and understanding with regards to our compliance requirements and the changing of timelines, etc.”
Darryl Alexander, Gain Credit
“We had a very positive experience using your service, with many people from around the business engaging with the findings. The presentation went down really well and we’re now going to start discussing how to move the recommendations into our roadmaps. So thanks to you and your team.”
Natalie Moser, Eurostar
Ergonomics
Grant Woodhead, Viatris
“Supporting the needs of over 17,000 employees across 700 locations creates challenges. System Concepts are receptive to adopting a partnership approach to the development and delivery of their services. This means that our employees get meaningful and practical support and advice.”
Tina, Occupational Health & Wellbeing Specialist, Nationwide
This project has been a standout example of cross disciplinary collaboration, and we genuinely couldn’t have asked for a better research partner. We’re already looking forward to working with them again.
Jac Carrington-Fallow, RBS
