top of page

Katherine Lee

Joint Managing Director (UX)

Katherine is the joint managing director at System Concepts, having joined the company in 2005. She holds a first class honours degree in Ergonomics from Loughborough University, a project management qualification, and a certificate in executive business administration.


Katherine specialises in conducting user research, facilitating strategic workshops and managing large scale projects, with high profile clients both in the UK and internationally. She heads up a team of highly experienced and dynamic UX researchers whilst providing managerial support and strategic direction for the business as a whole.


She has worked across a wide range of industries including travel, telecom, e-commerce, media and finance. And she has run user research with a broad range of people including children, teenagers, people with disabilities, senior stakeholders and older generations.

Katherine Lee
LinkedIn icon

Specialist areas:

  • Project management of large international UX contracts

  • Enterprise UX and B2B products

  • Journey mapping

  • Design Sprints

  • In context research and ethnographic methodologies

  • Creating and facilitating user and stakeholder workshops.

Related Projects

Our client, Amadeus asked us to research and create effective user personas for the evolving travel market, focusing specifically on the agencies and travel consultants.

Creating effective user personas for the evolving travel market

BP adopts User Centred Design approach to software transition

As part of Global Accessibility Awareness Day, we conducted a free expert usability review of the Early Shakespeare online trial created by SEN Assist.

Expert review of an interactive learning tool

Wellcome Trust’s launch of its Mosaic online publication has proved a triumph: almost 10 million people across the world read Mosaic’s original articles in its first year. System Concepts provided expert insights and UX services, helping to power this success.

Wellcome Trust publication success built on user research and testing

Delivering value through a structured UX programme

Amadeus is the leading IT solution supplier to the global airline industry, providing e-commerce products that connect airlines with travel agents and customers. The company’s e-Retail product is the world’s most widely used airline Internet booking engine. It is a fully customisable white label solution, which powers more than 260 websites for over 100 of the world’s airlines. We’ve helped the company to address the accessibility of its e-Retail product.

Airline accessibility: Amadeus in it for the long haul

bottom of page