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Laura Milnes

Head of Ergonomics

Laura holds a BSc (Hons.) in Biological Sciences, an MSc (Eng.) in Work Design and Ergonomics, and a NEBOSH Diploma Level 6 in Health and Safety. She is a Fellow of the Institute of Ergonomics and Human Factors, a Chartered member of IOSH and registered on the Occupational Health and Safety Consultants Register. Laura is also an access auditor and completed her training with the Centre for Accessible Environments (CAE).

With over 20 years of ergonomics and health and safety experience, Laura provides consultancy and training services to clients in the public and private sectors. Prior to joining System Concepts in 2001, she worked jointly at the Institute for Occupational Ergonomics and the Product Safety and Testing Group. She was lead author of ADULTDATA – a DTI handbook of anthropometric and physical strength data for designers, and co-author of OLDER ADULTDATA – a sister publication on the older adult.

Laura provides practical, cost-effective advice and support. She works closely with clients to help them meet legal responsibilities and manage risk, prevent injuries and ill health, and improve employee well-being and productivity.

Laura Milnes
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Specialist areas:

  • Office ergonomics: display screen equipment assessments (DSE), workstation design and space planning, training DSE assessors.

  • Industrial ergonomics: workstation and task risk assessments, training and workshops for manufacturing, production and assembly clients.

  • Retail and banking ergonomics: equipment and workstation design for high-street banks and building societies.

  • Consumer safety, anthropometry and product design: developing ergonomics design parameters and guidelines.

  • Accessibility: audits and reasonable adjustment assessments.

  • Rehabilitation and wellbeing: specialist ergonomics and accessibility assessments.

  • Health and safety: auditing systems, conducting risk assessments, and developing policies and procedures.

Related Projects

Land Securities commissioned System Concepts to help improve access for people with disabilities at Cabot Circus in Bristol.

Improving Shopping Centre Accessibility

With 17,000+ employees, it’s good business practice for Nationwide to provide great places to work: ones that promote high levels of staff attendance and wellbeing. Its Workplace Adjustments Service aids employees with medical conditions, and reduces workplace barriers for people with disabilities.

Nationwide: providing great places to work

Our healthcare client is responsible for the collection, manufacturing, testing, storage and issue of approximately two million healthcare components per annum, to 300 hospital customers.

Human factors inspection in the healthcare industry

Addressing the ergonomics of hybrid-working with e-Learning

Nationwide is a large uk building society with a substantial high street retail presence. The organisation ensures that ergonomics, health and safety, wellbeing and accessibility principles are built into its branch design and work processes. By doing this, it aims to provide its customers with excellent service, and its staff with a great place to work.

Helping Nationwide improve branch design

The images of empty streets in 2020 are by now a distant memory. However, the coronavirus pandemic has changed the way we work, probably forever. It’s been over four years since the first lockdown in the UK and hybrid, agile, remote working, whatever you call it, is here to stay and so is the support we provide.

How we solved a pandemic home working problem

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