Principal UX and Ergonomics Consultant

Helen holds a BSc (Hons.) in Occupational Therapy and a first class MSc (Hons.) in Ergonomics (Human Factors) from Loughborough University, where she was awarded the Ergonomics Prize for Academic Excellence. She is a member of the User Experience Professionals’ Association (UXPA), and of the Chartered Institute of Ergonomics and Human Factors (CIEHF). She is also a trained access auditor and holds a Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification.

Helen helps clients to evaluate and improve the user and customer experience from a usability and accessibility perspective. To do this she applies ergonomics and user experience good practice to a host of different products, environments, services and systems, across multiple platforms. She also delivers informative, engaging training courses.

Before joining System Concepts Helen worked for a specialist office ergonomics consultancy, where she was responsible for developing and delivering training courses, and performing complex workplace and vehicle ergonomics assessments. Her career experience has enabled her to hone her skills for observing behaviours, interviewing and eliciting feedback effectively from people, as well as understanding complex and varied user needs.

Helen specialises in:

  • End to end project management of user experience research and ergonomics projects, tailoring the research approach for different audiences, including adults, children and those with access needs.
  • User experience research, concept exploration, persona development, digital accessibility testing and expert reviews.
  • Usability testing (in-person and remote), depth interviews (lab and contextual), diary studies, agile research, customer journey mapping, focus groups, contextual research and the development of UX guidelines.
  • Office and industrial ergonomics: display screen equipment assessments, workstation design, task risk assessments, manual handling workplace evaluations and space planning.
  • Procurement ergonomics: suitability of work equipment and furniture in office and industrial environments.
  • Physical accessibility: audits and reasonable adjustment assessments .
  • Developing and delivering engaging training and stakeholder workshops.