Principal UX and Ergonomics Consultant

A principal consultant at System Concepts, Helen holds an Occupational Therapy degree, subsequently gaining an MSc in Ergonomics (Human Factors) from Loughborough University. She is also a trained access auditor and holds a Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification.

Helen helps clients to evaluate and improve the user and customer experience from a usability and accessibility perspective. To do this she applies ergonomics good practice to a host of different products, environments, services and systems.

She is experienced in the use of a variety of different UX research methods, including project management, facilitating lab-based user testing sessions, ethnographic research, depth interviews, agile research, focus groups, persona development, workshop delivery and carrying out expert reviews.

Helen previously worked for Posturite, where she was responsible for developing and delivering training courses, and performing complex workplace and vehicle assessments. Her career experience has enabled her to hone her skills for interviewing, and eliciting feedback effectively from users.

Helen specialises in:

  • Assessing the workplace and advising on physical and process design to improve accessibility, avoid work-related injury and raise productivity.
  • User experience, usability, customer experience and accessibility research across multiple platforms.
  • Ergonomics research, access audits and expert advice.
  • Project management.
  • Training design and delivery.