system concepts logo

Humanising Work and Technology | Consulting - Training - Research - Outsourcing

+44 (0)20 7240 3388

User Experience Research and Insights

User Experience Research and Insights

Researching the behaviour, needs and desires of your intended users is essential if you are going to design a great product and provide an engaging user experience.

How we can help

We provide robust and insightful research to inform your product development.  This will help you to:

  • Understand your users
  • Discover how they use your product
  • Evaluate how to improve usability and the user experience.

Our approach

We have a complete toolkit of techniques and we identify the best method of getting the insights you need within your budget and timeframe.  Here’s a few of the methods we might recommend:

  • Understand your users.  Really get into their shoes, understand what makes them tick and identify unmet needs with ethnography, diary studies, surveys or creative focus groups.
  • Discover how they use your product and identify ways improve the user experience.  Ethnographic techniques, cultural probes, in-context research and participative design can provide valuable insights.
  • Evaluate how to improve usability and the user experience.  From early designs on paper through to polished prototypes or the finished product.  We can get insights from real users to help you refine designs without incurring excessive costs using user testing, eye tracking or an expert review.

user experience research in progressMobile, tablet, desktop, TV, medical devices, kiosks as well as bricks and mortar stores are some of the platforms that we regularly research.  We conduct research with all sorts of people, young and old as well as those with disabilities.

We believe good research doesn’t need to take months and hold up development.  We integrate research into your current processes.  We carry out research across the globe and can even be many miles from your users which saves money and time.

What you get

Useful insights, meaningful analysis and practical recommendations from our experienced team.  We can present this as a visual report, an interactive workshop or just a bullet point summary – whatever fits your bill.

Find out more

For friendly advice on how we can help:

Phone +44 (0)20 7240 3388


Our Clients Say

quotation marks

Projects are well designed and results are creatively presented to provide customer-focused inspiration to our design teams.

Bryce Ashdown, Principal User Experience Manager, Vodafone

More testimonials

System Concepts Ltd is a company registered in England, number 205 5814. Our registered office is 2 Savoy Court, Strand, London WC2R 0EZ.