Usability Testing - Websites, Mobiles and Products
Usability testing with real users will identify usability problems and highlight ways to improve the user experience of your designs.
We have the skills and resources to test a wide range of digital and physical products from early design concepts, through prototypes to fully functioning products.
How we can help
Usability testing is an key part of our user centred design approach and aims to increase conversion rates, improve sales, reduce development time/cost and provide your users with a better experience leading to greater customer loyalty.
We spend time understanding your requirements and tailoring our methodology to ensure you get the most out of your research. Tools we use include eye tracking, listening labs, thinking aloud, projective techniques, experience mapping, participatory design, card sorting questionnaires and rating scales.
We work with a range of budget sizes and have experience conducting large scale, international usability tests through to rapid user tests.
We can conduct usability testing in our central London usability testing facilities which are designed for usability and accessibility testing of a wide range of products and services. If your team cannot make it to our offices to view the sessions you have the option of viewing sessions over a secure web connection.
Alternatively, we can take our usability lab equipment to other locations, or set up remote or un-moderated testing. We also work with international partners when our clients are interested in gathering user feedback from other markets.
What you get
An experienced researcher will conduct the research and analyse the data to provide you with key insights and recommendations. They will agree the test plan with you and will work with you to establish the most appropriate deliverable for your project. This may include a full detailed report, a high level insight report, a highlights DVD, a presentation to key stakeholders and/or a workshop with the project team.
Find out more
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Our Clients Say
A ton of insight.
Matt Jones, O2 Customer Experience Design & Usability