Expert reviews

Using our own checklists based on industry recognised best practice and standards, our experts can review your design at an early stage to identify a wide range of problems with navigation and content which are likely to reduce usability and cause users problems. These findings can be compared with current best practice, previous products or competitors offerings.

Expert reviews are a valuable part of our usability strategy which aims to improve customer satisfaction, increase your sales and reduce your development times and costs. They are particularly cost effective when designs are at an early stage. Many usability and accessibility defects can be identified and fixed before the system or product is tested with real users. Expert reviews can provide very quick feedback on design choices and are useful where compliance with internal or other standards for usability and/or accessibility is required. Expert reviews can also be useful to confirm that design changes have improved the usability and accessibility of a system or product.

Benefits

  • Quick and low cost - can take as little as one day
  • Major issues identified early in design before modifications become expensive
  • Good for tracking improvements in design
  • Allows comparison with existing or competitor products.

Our approach

  • Based on industry best practice and international standards - which we helped develop
  • Focused on user and task profiles - agreed with you in advance
  • Structured checklists to identify key issues and allow comparison of results
  • Experienced assessors - familiar with a range of products and systems
  • Clear and straightforward results presented in an easy to use format
  • Practical recommendations - we will continue to work with you to improve your design.

Typical projects

  • 'Snapshot' usability and accessibility review of an airline booking website compared to a competitors, reputedly better, website (findings highlighted areas for improvement in our client's site but also revealed that competitor's site had weaknesses)
  • Usability review of content management system for national daily newspaper carried out at different stages of the development to track improvements to design
  • Usability review of hand-held radio interface.

For more information on any of our services, please contact us