Usability and the User Experience

We follow a user-centred design process based on ISO 13407 (which we helped develop) to integrate usability and accessibility into your projects in order to:

• Improve the user experience
• Improve customer satisfaction
• Enhance brand value
• Increase your sales
• Reduce your development times and costs.

We tailor our approach to meet your project requirements. Our user experience consultancy services include:

Usability Expert Reviews and Audits

Our experts can review your design at any stage and identify problems that may reduce usability and impair the user experience.

Usability Testing

Testing with real users is the key to usable and accessible systems. Even early prototypes and mock-ups can be tested to trap usability problems and barriers, and identify ways of improving the user experience.

Usability Testing Facilities

Our central London facilities are designed for usability and accessibility testing of a wide range of products and systems including websites, mobile phones, TV and other digital media.

Website Accessibility

The Disability Discrimination Act (DDA) requires that service providers ensure disabled users are not disadvantaged by designs which fail to take account of their needs. We can assess your websites and other digital media, and provide practical solutions to improve accessibility.

User Research

Understanding the whole user experience, who the users are, what they want to do, the skills they have and the environment they are working in, is a vital step in designing a usable and satisfying system.

User Centred Design

As experts in the user-centred design process we can work with your design teams to transfer skills and provide support throughout the process.

International User Experience

We offer a full range of international user experience services from initial requirements capture through to final usability testing, using our own multi-lingual consultants.

Interaction Design

Our interaction designers will create visual, interactive representations of your design ideas which can be used throughout the user centred design process.

Usability and User Centred Design Training Courses

We run customised in-house usability and web accessibility courses and a 2 day public user centred design training course.

Usability Standards

An easy to follow guide to international usability standards by the people who helped to write them.