Usability and the User Experience

We help you integrate usability and accessibility into your projects so that your products are efficient, effective and a pleasure to use.  Improving usability and accessibility will:  

• Improve the user experience
• Improve customer satisfaction
• Enhance brand value
• Increase your sales
• Reduce your development times and costs

Following a user-centred design process based on ISO 9241-210 (which we helped develop) we will tailor our approach to meet your project requirements. Our user experience consultancy services include:

Expert Reviews

Our experts can review your design at any stage and identify problems that may reduce usability and impair the user experience.

Usability Testing

Testing with real users is the key to usable and accessible systems. Even early prototypes and mock-ups can be tested to trap usability problems and barriers, and identify ways of improving the user experience.

Testing Facilities

Our central London facilities are designed for usability and accessibility testing of a wide range of products and systems including websites, mobile phones, TV and other digital media.

Website Accessibility

We can assess your websites and other digital media, and provide practical solutions make them more accessibile to disabled users.

User Research

Understanding the whole user experience, who the users are, what they want to do, the skills they have and the environment they are working in, is a vital step in designing a usable and satisfying system.

User Centred Design

As experts in the user-centred design process we can provide expertise and support to your team throughout the design cycle.

International User Experience

We offer a full range of international user experience services from initial requirements capture through to final usability testing, using our own multi-lingual consultants.

Interaction Design

Our interaction designers will create visual, interactive representations of your design ideas which can be used throughout the user centred design process.

Training

We run customised in-house usability and web accessibility courses and a 2 day public user centred design training course.

Usability Standards

An easy to follow guide to international usability standards by the people who helped to write them.