We follow a user-centred design process based on the international standard ISO 13407 (which we helped develop) to integrate usability and accessibility into your projects.  This will:

• improve the user experience
• improve customer satisfaction and brand value
• increase your sales
• reduce your development times and costs.

We tailor our approach to meet your project requirements. Some examples of our user experience consultancy services are described below:

Expert usability reviews

Using our own checklists based on industry recognised best practice and standards, our experts can review your design at an early stage to identify navigation, content and accessibility issues which are likely to cause problems that may reduce usability and impair the user experience.

Usability testing

Testing with real users is the key to usable and accessible systems. Even early prototypes and mock-ups can be tested under controlled conditions to trap usability problems and barriers, and identify ways of improving the user experience. Testing may take place in our own usability test facilities in central London, on you site or any other suitable location.

Usability testing facilities

Our central London facilities are designed for usability and accessibility testing of a wide range of products and systems including PC and Mac based websites, TV and other digital media.

Website accessibility and accessibility audits

The Disability Discrimination Act (DDA) requires service providers to ensure that disabled users are not disadvantaged by designs which fail to take account of their needs. We can assess and test your websites and other digital media, and provide practical solutions to improve their accessibility.  We also provide in-house accessibility training courses.

User experience research

Understanding the whole user experience, who the users are, what they want to do, the skills they have and the environment they are working in, is a pre-requisite for designing a usable and satisfying system.

Our consultants can help you understand your users and identify appropriate effectiveness, efficiency and user satisfaction targets for your new designs.

User-centred design

As experts in the user-centred design process we can work with your design teams to transfer skills and provide support throughout the process.

International user experience 

We offer a full range of international user experience services from initial requirements capture through to final usability testing, using our own multi-lingual consultants.

Usability training

We run customised in-house usability and web accessibility courses and a 2 day public user-centred design training course.

Case studies

Some of our recent projects include:

• User Centred Design helps the NHS improve patient safety
• Supporting the redesign of BBC Ouch!
• Enhancing the whole user experience for O2 phones

What do our clients say?

Having now worked on a number of projects with SC I have found them to be an excellent partner. Their attention to detail, whilst remaining totally focused on the wider picture, is of a very high order and throughout all of our joint projects they have remained flexible and responsive to my requirements. I would have no hesitation in recommending their services to whomever requires a professional and multi skilled team.
Jack Wraith MBE, Chair of the Mobile Industry Crime Action Forum

The methodology Systems Concepts employed broke the analysis of our website into different areas, providing clear explanations for each problem area with examples and recommendations for making improvements.  This approach was very clear and easy to understand and also helped us to build knowledge for future projects.   Working with System Concepts provided us with a fresh approach, highlighting usability and accessibility problems that we would not otherwise have considered.
Rachel Moriarty, Project Manager within Comic Relief’s new media team

For more information on any of our services, please contact us