Getting the business benefits

Products and systems designed with the needs of all users clearly identified, defined, understood, communicated and tested as an integral part of the project have a much greater chance of meeting their overall objective, whether this is measured in terms of sales, customer satisfaction levels, productivity or sales conversion rates. In addition, projects are more likely to be completed to time and budget, without expensive last minute revisions.

Since all businesses and all projects are different, System Concepts has produced usability training modules covering all areas of usability, which can be combined to give you a course, or courses, tailored to meet the needs of your staff exactly. Each module can be delivered at one of three intensity levels, and the number of modules selected to provide training lasting from half a day to three days, maximising the relevance of the material and the impact of the training.

Who should attend?

Usability is important for everyone who is involved in specifying how a system or product will look and function. This could include managers, engineers, designers, developers and analysts from IT, commercial or marketing functions.

What skills and information will they learn?

The training modules available are listed below. Each module can be delivered at one of three intensity levels:

• Awareness - provides participants with theory and knowledge
• Application - additionally, provides participants with case studies and an understanding of how to apply their knowledge
• Ability - additionally, provides participants with hands-on activities so that they may practice the skill.

Course content

Courses can be made up from combinations of the following modules. Additional customisation can be carried out to use case studies, examples and design processes from your own business. A course manual is provided.

Modules available include:

• Applying the User Centred Design approach to your business
• Business benefits of a User Centred Design (ROI)
• Accessibility guidelines and standards
• Usability guidelines and standards
• Identifying your target users
• Know your target users, their environment and their key tasks
• Creating personas
• Identifying design implications from understanding your target users
• Translating requirements to conceptual design
• Translating requirements to release criteria
• How to measure usability
• Data collection for usability
• Techniques to develop information architecture
• Prototyping techniques
• Usability inspections (testing without users)
• Step-by-step user testing
• How to design on-line forms

Course information and how to book

Courses are individually priced based on the number and intensity of modules and the degree of customisation involved. To discuss your needs in detail, please call Leslie on +44 (0)20 7240 3388 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

What did previous participants think?

"Leslie was extremely flexible (i.e. If more time was needed, more time was taken). Her presentation (slides and orally) was engaging and ensured that interest was kept. The pace of the course was excellent. I was extremely impressed with how the course was tailored to our company - never seen it to this extreme before, and it made the course content much more meaningful. Can I come again?"

"Very personable. She also has practical experience in design and was able to use real experiences in explanation."

"I enjoyed the 2 days. Leslie is an excellent presenter who knows the subject. Think the use of a project from our company gave us real insight and understanding into some of the topics being taught."

For more information on any of our services, please contact us