Retail Ergonomics

Customers demand good service and this in turn means that staff need comfortable and efficient equipment. Our twenty years of experience in retail ergonomics helps clients deal with the changing legal and ergonomics requirements of:

checkouts
counters
self-service equipment.

There are three key areas where ergonomics is important:

the handling of merchandise from suppliers through the retail chain to the customer's home
the sales transaction
the environment in which it all takes place.

In each area, the objective is to ensure that the people involved can do what they have to do effectively, efficiently, safely and comfortably.

For example:

Good ergonomic design of chill cabinets for customers ensures that they can see and reach merchandise which is being kept in perfect condition, while good ergonomic design of the same equipment for staff requires easy cleaning, loading and maintenance.
Good checkout design for operators ensures that they can scan merchandise and process payments quickly and comfortably.
Good environment design for backroom staff ensures that they can move merchandise onto the sales floor easily and keep it clean and tidy.

We use our knowledge of human capabilities to optimise the design and selection of retail equipment and the retail environment giving your business the benefits of:

improved productivity and quality
reduced sickness absence
cuts in compensation claims
no costly retrofits.

Benefits

Quick and cost effective - our advice can take as little as one day
Major issues can be identified early in design process before changes become expensive and disruptive
Ensures effectiveness, efficiency and user satisfaction are built into the overall equipment design process
Independent authoritative expertise improves buy-in of staff and other key stakeholders.

Our approach

Based on industry best practice and international ergonomics standards - which we helped develop
Experienced consultants can work closely with your design team
Clear and straightforward results presented in an easy to use format
Practical recommendations - we will continue to work with you to ensure you get the best from your new designs.