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Retail Ergonomics

Retail Ergonomics

Our ergonomists can help retailers provide safe, comfortable, effective and efficient equipment throughout the retail chain to help them achieve excellent customer service.

Areas which benefit from ergonomics support include the design of:

  • checkouts
  • counters
  • hand-held devices such as chip and pin machines
  • self-service equipment
  • sales and backroom environments.

For example:

  • Ergonomic design of chill cabinets ensures customers can see and reach merchandise which is being kept in perfect condition, while staff find it easy to clean, load and maintenance.
  • Ergonomic checkout design ensures operators can scan merchandise and process payments quickly and comfortably.
  • Ergonomic backroom design ensures staff can move merchandise onto the sales floor easily and keep it clean and tidy.


A retail environment and equipment designed around the needs of the staff and customers will:

  • improve productivity and service levels
  • reduce sickness, absence and compensation claims
  • ensure legal compliance and best practice.

Involving independent ergonomists early in the design process:

  • is quick and cost effective - our advice can take as little as one day
  • identifies major issues early on - before changes become expensive and disruptive
  • ensures effectiveness, efficiency and user satisfaction are built into the overall equipment design process
  • improves buy-in of staff and other key stakeholders with independent, authoritative expertise.

Our approach

  • Experienced consultants work closely with your design team tailoring their approach to meet your needs, timescales and budget.
  • We evaluate designs against industry best practice and international ergonomics standards - which we helped develop.
  • Plans, prototypes and mock-ups as well as final designs can all be evaluated.
  • We can test the usability and accessibility of equipment with specific user groups.
  • Clear and straightforward results are presented in an easy to use format to suit you.
  • Practical recommendations - we will continue to work with you to ensure you get the best from your new designs.


For more information on any of our services, please contact us


Our Clients Say

quotation marks

The review is very clear and professional and hits all the right spots.

Professor Ron McLeod, Global Lead, Human Factors Engineering, Shell International

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System Concepts Ltd is a company registered in England, number 205 5814. Our registered office is 2 Savoy Court, Strand, London WC2R 0EZ.