Testimonials
Usability and user experience consultancy
"We were impressed with the way in which System Concepts led a group of very diverse individuals, enabling their discussions, appreciating their varied access needs, and guiding them through the complex ideas not only of Ouch's current proposition, but also the ideas we have for future developments. The results of the focus group have been invaluable in influencing the direction of the project."
Vaughan Simons, Assistant Content Producer, BBC Ouch!
"By undertaking usability testing with a cross section of our customers – students, tutors, staff and alumni – we have learned a great deal about the impact the structure of our websites has on usability and, in turn, the customer and student experience.
Your work to facilitate these testing sessions, and to collate, analyse and present the feedback from these sessions was very useful. In addition, the workshop style of the presentation has enabled us to prioritise developments as we go forward."
Linden Muirhead, Director, Projects and Customer Operations, IFS School of Finance
"Having now worked on a number of projects with SC I have found them to be an excellent partner. Their attention to detail, whilst remaining totally focused on the wider picture, is of a very high order and throughout all of our joint projects they have remained flexible and responsive to my requirements. I would have no hesitation in recommending their services to whomever requires a professional and multi skilled team."
Jack Wraith MBE, Chair of the Mobile Industry Crime Action Forum
"System Concepts has demonstrated considerable expertise in understanding the objectives of the [Nationwide Usability] centre and works seamlessly as part of the Nationwide team, while still offering clear-cut objectivity. Always flexible and professional, the System Concepts team has consistently delivered high quality feedback of results and practical recommendations which have made a significant contribution to the advancements made by the centre."
David Followell, Usability Centre Manager, Nationwide Building Society.
"System Concepts works as a key part of the team and brings considerable experience to the design process, always ensuring that recommendations made are commercially realistic and practical."
Jesus Lopez, Engineering Manager, Hewlett Packard.
Usability training
"I think we have seen some real change in the culture within Research & Innovation since we started promoting the user-centred ethos. We found the training provided by System Concepts invaluable, both in raising the profile of user centred design and in helping us to develop the skills we need to apply it effectively."
Clare Davis, Ordnance Survey
Health and safety consultancy
"We have been very pleased with the way Luke and the System Concepts team have picked up the project and run with it, kept us informed about progress and concentrated on the high priority areas which will have the most impact on the health, safety, productivity and morale of our staff and visitors”. Nick La Hive, Facilities Manager, Museum of London.
"With System Concepts' expertise we have been able to address health and safety concerns and adopt best practices in ergonomics whilst also developing the skills to tackle future challenges."
Thos O' Brien, Waterford Crystal.
"We operate in a fast-moving business and looking ahead a number of areas, from IT to homeworking, will continue to raise health and safety issues for our employees. We are confident we will meet these challenges thanks to the comprehensive structure we now have in place in partnership with System Concepts."
John McCorquodale, partner responsible for health and safety, Ernst & Young
Health and safety training
"The course delivery was excellent and several managers commented that your personal understanding and professional knowledge, coupled with your friendly disposition made an anticipated tedious event very enjoyable and valuable to everyone."
John Mills, UK Facilities Director, Bookham
"Christine, I wanted to thank you for the course I attended with you on Monday & Tuesday, I have to say it was the best course I have ever attended. I gained a great deal of new knowledge from the course and will be putting it into action within the next week or so, I have also booked two members of my team on the course with you in June."
Maria Chaplin, Facilities Manager, Weber Shandwick
"We have been impressed by the high standards and professional approach demonstrated by System Concepts. Our employee feedback forms consistently show high ratings for their training courses and they deliver excellent value for the company. Through our ongoing partnership we are confident of safeguarding sound health and safety procedures for our employees."
Paul Danes, Amgen.
Health and safety research
"System Concepts undertook assessments over a four year period enabling us to gauge the frequency and quality of health and safety reporting of top British businesses and all public sector employers. The research findings were of a high quality, the production of the research timely and their receptiveness to issues raised by HSE as the contractor was excellent."
Neal Stone, Health and Safety Executive
"System Concepts has demonstrated extensive knowledge in the food and drink industries and has delivered thorough, useful research, completed on budget and on time which has proved invaluable in the development of several key guidance documents."
Richard Morgan, HM Principal Inspector of Factories, Health and Safety Executive.
Ergonomics consultancy
"Implementation of world-class and sustainable health and safety management systems is a crucial part of GE's global strategy and a requirement of all our operations. System Concepts has a strong track record of working with other leading international organisations and has become a key part of our team, providing outstanding ergonomics support and expertise to assist GE companies in attaining key corporate goals in health and safety."
Christian Johnson, Manager of Ergonomics and Safety Programs. GE
"System Concepts' assessments and reports deliver good, practical recommendations that bring tangible benefits and add value across the organisation. Moreover, our working partnership with the consultancy ensures that we are achieving compliance with best practice in ergonomics, health and safety legislation and standards."
Jacquie Hill, Group Health and Safety Manager, Barclays Bank
"Whilst I've always been keen to get a 'tick in the box' with regards ergonomics, I believe that System Concepts have added value throughout the project lifecycle. This has led to an improved solution that will ultimately benefit cashiers in the network."
Gareth Brown, DIR Solution Architect, Systems Architecture and Design CIO - Project Services, Barclays Bank
"The concept of open plan working is a sensitive issue for us and staff had real concerns about its impact on the way they worked. System Concepts worked with us to allay many of those concerns, drawing on their expertise in bringing about the changes and, because of their professionalism and sensitive approach, the team has built up a high degree of credibility with staff."
Mike Jones, Head of Management Services, TUC.
Accessibility consultancy
"The Systems Concept report on website accessibility for the BBC should be compulsory reading. Not only is it fascinating reading it is a very helpful guide for any organisation with multiple sites and several site owners".
"The accessibility testing carried out by System Concepts has given us confidence in making decisions about the design of our website".
"The training provided by Systems Concepts has been first class"
Mike Ennis, Risk Manager, Cahoot
"System Concepts tested our new website with 19 users from their panel of disabled people. The results were extremely valuable in quickly identifying problem areas, and the team were able to suggest practical solutions. It demonstrated to me that accessibility guidelines alone are not enough, there is no substitute for testing with real users, and System Concepts have the skills and expertise to do it successfully."
Shane Snow, Transport Direct