Case Studies

Usability

A Better User Experience On-line at LV=

March, 2010

Usability testing, expert reviews and competitive evaluations helped LV= make it easier for their customers to apply for insurance online. Read more...

Improving User Interfaces in the Travel Industry

June, 2009

International usability research, design and testing helped Amadeus create a new intuitive graphical user interface. Read more...

Putting Usability at the Heart of Monitor Design

June, 2009

Expert usability reviews and user testing helped LiDCO produce a successful new heart monitor. Read more...

A Usability Evaluation of the Financial Times Integrated Publishing System

January, 2009

Expert usability reviews throughout the development process helped produce a powerful and effective tool. Read more...

User Centred Design Helps the NHS Improve Patient Safety

July, 2008

Our user experience consultants are working with Microsoft to improve the interfaces for all clinical systems in the NHS. Read more...

Supporting the Redesign of BBC Ouch!

May, 2008

Usability consultants ran focus groups with disabled people to find out how designers could improve the user experience. Read more...

Enhancing the Whole User Experience for O2 Phones

April, 2008

Our consultants combined expertise in user centred design, usability and physical ergonomics in this project. Read more...

Comic Relief Puts Users at the Centre of Their Web Design

January, 2008

Our usability consultants worked with Comic Relief to help them improve the Red Nose Day website user experience. Read more...

User Centred Design Helps Ordnance Survey Map the Future

June, 2006

System Concepts has provided customised training in user centred design to Ordnance Survey to help them to understand their users better and so meet their future needs. Read more...

Usability is Route to Success for Transport Direct

July, 2005

System Concepts has provided expert guidance on usability and accessibility to the Department for Transport during the development of their award winning Transport Direct website. Read more...

BBC.co.uk - Promoting accessibility online for all users

March, 2005

The BBC commissioned System Concepts to produce a report to help them gain a clearer understanding of the needs of disabled people in using websites. This case study explains how they went about it. Read more...

Building Stronger Customer Relationships

June, 2004

At its dedicated Usability Centre, based in Swindon, Nationwide Building Society evaluate and improve the ease of use of products and services. Read more...

Industrial ergonomics

Ergonomics Approach Smoothes Change at Cadbury

July, 2010

We support Cadburys with expert ergonomic advice to help them provide a safe and productive working environment. Read more...

Global Ergonomics is Core Business at GE

May, 2005

System Concepts has played a key part in helping GE implement its global ergonomics programme across hundreds of sites in Europe and Asia. Read more...

Business Benefits from Ergonomics Training

June, 2004

At System Concepts the objective of our ergonomics training is not to teach you the general principles of ergonomics. Read more...

Marks and Spencer Puts Ergonomics on the Case in Design Challenge

November, 2003

Marks & Spencer placed ergonomics at the heart of a major design programme for new retail equipment, resulting in an innovative design which not only ensures the safety and comfort of customers and staff but also meets exacting business requirements. Read more...

London Underground - Physiotherapy services in London Underground

August, 2000

Early in 2000, London Underground Occupational Health department launched a pilot project to tackle the problem of low back pain among their staff. Read more...

Office ergonomics

Barclays - Making a Sound Investment in its Employees

April, 2005

System Concepts has been providing ergonomics, health, safety and disability services to Barclays since 1991. This case study describes some of the major projects undertaken and the benefits they have provided. Read more...

TUC Champions Best Practice in Ergonomics

August, 2004

With more than 70 member unions, the Trades Union Congress (TUC) campaigns for a fair deal at work for nearly seven million people from all walks of life. Read more...

Attacking WRULDs

August, 2004

Find out how we helped a client reduce their incidence of work related upper limb disorders to zero in a two year period. Read more...

Ergonomics Training Keeps AMGEN in Good Health

May, 2003

When the UK subsidiary of global biotechnology company Amgen was looking to implement practical office ergonomics and manual handling training for its 300 employees, System Concepts was called in to deliver a series of customised courses. Read more...

Health and safety

Managing Health and Safety for Baker Tilly

April, 2010

Read how we manage health and safety for this national accountancy firm and act as their competent person. Read more...

Fire Safety Management at Land Securities

February, 2010

A full time fire safety consultant supports Land Securities in managing fire risk in their London portfolio. Read more...

Putting People First Adds up for Ernst and Young

January, 2009

We provide a comprehensive health and safety out-sourcing service to Ernst & Young across their UK business. Read more...

Johnston Sweepers Clean up Their Manual Handling

September, 2008

A case study on our customised manual handling training courses. Read more...

BIS Demonstrates Best Practice in Disability Management

June, 2008

Our ergonomics consultants provide a 'one-stop-shop' for the workplace assessment of employees with disabilities. Read more...

Making Small Businesses Healthier Places to Work

March, 2008

Health and safety consultants provided free health, safety and return to work advice to small businesses under an innovative pilot scheme from the Health and Safety Executive. Read more...

Health and Safety at Museum of London

September, 2007

Find out how we helped Museum of London devise and implement a successful health and safety strategy. Read more...

Safeguarding Health and Safety in Industry

August, 2007

A key function of the Health and Safety Executive?s Field Operations Directorate is to publish guidance and advice for industry to ensure that risks to people?s health and safety at work are properly controlled. Read more...

See You In Court - A Day in the Life of an Expert Witness

August, 2007

Awareness of work related injuries such as upper limb disorders or low back problems has improved in recent years. Read more...

Slips, Trips and Back Pain, Reducing Common Workplace Injuries

May, 2007

Research conducted by System Concepts has made a significant contribution to two of the Health and Safety Executive's recent high profile campaigns: 'Preventing Slips and Trips in the Workplace' and 'Better Backs'. Read more...

Worldwide Health & Safety from System Concepts

May, 2006

We have developed and delivered health and safety training courses for Department for International Development staff working in offices across Africa and Asia. Read more...

Focus on Accessibility at Alexandra Palace

February, 2005

System Concepts has carried out an accessibility audit for Alexandra Palace, assessing the accessibility and ease of use of the buildings for staff and visitors with disabilities and identifying the level of compliance of the site with DDA legislation. Read more...