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Humanising Work and Technology | Consulting - Training - Research - Outsourcing

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Here's what our clients say about our work and the difference it has made to their business.

Usability and user experience consultancy

Massive thanks to System Concepts for your brilliant work. It will be extremely helpful to me and the project team as this product progresses.  You will be the first people I call if I get the opportunity to do some more research or outsource any testing.

Great report! Thank you so much.  It was a brilliant read and there were some great insights that I think are going to be really useful. Thanks so much for all your hard, excellent work on this.  I can't say enough how impressed I am with the standard of work System Concepts continually provide.

Nancy Willacy, User Experience Specialist, Wellcome Trust

I have been thoroughly impressed by the whole approach Systems Concepts have taken in supporting us on this piece of work. From the initial call, through Nationwide changing our mind, to the speed you issued the report – the service and quality of content is excellent. Happy to recommend you to colleagues in the future.

Paula Walden Project Delivery Manager, PPI Programme, Nationwide

The report was a fantastic read. We have started to implement some of your recommendations in the re-design of the system. You also raised some issues that we had identified internally and it was a real benefit to have confirmation that these areas really did need improvement.

Tom King, Information Systems, Hermes Parcelnet Limited

System Concepts have a deep understanding of our target children's audience and the best methods to obtain accurate and informative data from them. They also understand how to put children at ease prior to the session and how to avoid the pitfalls that can be encountered once the session's running. I've been particularly impressed with thoroughness of their user testing analysis reports. Very nice people to work with, offering valuable advice and accommodating last minute script amends at short notice!

John Brennan, design team Creative Director, CBBC website rebuild

I'd like to thank you and congratulate you on a very impressive report. I have seen a lot (and I mean a lot) of reports but this is by far the best I have had given to me.  So many thanks for excellent job!

Ylva Berns, Specialist Usability Experience, Major Appliances EMEA, Electrolux Group Design

System Concepts very quickly got their head around the brief and efficiently completed the study in the agreed timeframe which was great as we were in a bit of a hurry. Combining both lab based and remote testing provided us with the correct mix of detail and quant data to effectively make the most appropriate improvement decisions.

Senior Customer Experience Research and Design Manager, Leading Mobile Network Provider

Today was some of the best user testing we've had on this project to date. A ton of insight. This was a great combination of good recruitment, a good test script, wires that finally had a lower level of detail, and of course your team's efforts. Yet again, thank you for being flexible with this project. Much appreciated.

Matt Jones, O2 Customer Experience Design & Usability

Of all the projects I've come across, Something Special was the one where the audience and the producers had the least in common, so it was completely reliant on research and testing. Its success would have been impossible without the thorough, iterative, test driven process, gaining audience understanding and evolving the product as it went along.

Ian Hamilton,Senior Designer, BBC

As an active participant in international standardisation, I find the material about usability standards on the System Concepts website an excellent summary.

Tomas Berns, Chair of Swedish Standards Ergonomics Committee

As I've come to expect from System Concepts we received efficient, friendly service from a knowledgable team who understood our requirements perfectly and facilitated both lab and home sessions excellently.

BBC Newsround User Testing Manager

I’m very impressed by the quality and professionalism of System Concepts’ work and the flexible way they work with our team.  Their projects are well designed and results are creatively presented to provide customer-focused inspiration to our design teams.

Bryce Ashdown, Principal User Experience Manager, Vodafone Group Services Limited

I just wanted to say thank you to your and your team for a fantastic job on Friday.  We had a few unforeseen hiccups, but the team went the extra mile and were extremely supportive and professional at all times to ensure that the day was a success and we got some great data for our research.

Dee Doherty, Outsource Manager, Climax Studios

System Concepts has proved invaluable in reviewing our Grocery and non-food sites providing accessibility and usability guidance on how best to serve a broad range of customers with varying abilities. Where there is an issue they have provided options for how best to improve the overall shopping experience.

Rob Hornby, Online Test Manager, Sainsbury's

System Concepts conducted usability and accessibility testing of our Primary History website. The team met our requirements within a tight timeframe and always went the extra mile to accommodate our needs. The sessions were well suited to children - not always an easy user group - and the use of eye-tracking software provided extra insight, as did the school observation.
The findings were insightful and well-presented and the recommendations invaluable not only for our current website but for future developments. We have been extremely pleased with both the process and the results.
The team at System Concepts were a pleasure to work with and I would not hesitate in recommending them.

Sali Button, Content Producer, BBC Schools (Teachers & Parents)

System Concepts provided a skilled interaction design consultant who quickly produced effective visual designs that helped us clarify, define and agree our clients’ requirements within a very limited time frame.  System Concepts delivered design solutions which were both technically feasible and satisfied our clients’ business and technical needs.  The designs continue to inform and guide the development of the client solution.  System Concepts’ interaction design expertise made a valuable contribution to our development team.

Jarnail Chudge, Microsoft Services

Thank you for your assistance.  We appreciated the thoroughness with which you conducted the research and tabulated the results.  The detail in the report exceeded expectations.

David Maltz, Novartis Pharma - TRD San Carlos, Director, Device Technology

I just wanted to say thank you for your support this week. I think it is a testament to System Concepts and you Guys as individuals that we at LV= are able to trust you to meet our objectives and that they are always delivered to a high standard.  Thanks again for the expert review and I look forward to our user testing findings.

Alan Lay, Web Content Manager, eCommerce,

System Concepts recently conducted user testing and expert reviews of our new intranet service.  They responded to our requirements quickly and adapted to fit our changing schedule.  They were very easy and pleasant to work with and promptly responded to any queries we had.  They delivered on time, within budget and to a very high technical standard.  Their reports were comprehensive and clear and their input helped us achieve the high levels of usability and accessibility that we set ourselves.  I can recommend them wholeheartedly – they are a great supplier.

Donald Achike, IMT Project Manager, London Development Agency

System Concepts' analysis was exactly what we were looking for.  Their expert review offered insights into all dimensions of our software.  The recommendations were practical and easy to turn into development requirements.  Understanding how we compared with competitor products meant that we could prioritise these developments to make most headway on our market.

Rich Cole, Product Manager at O2

The report was awesome - super clear and informative.

Francie Zant, Microsoft Media Center team

We were impressed with the way in which System Concepts led a group of very diverse individuals, enabling their discussions, appreciating their varied access needs, and guiding them through the complex ideas not only of Ouch's current proposition, but also the ideas we have for future developments. The results of the focus group have been invaluable in influencing the direction of the project.

Vaughan Simons, Assistant Content Producer, BBC Ouch!

By undertaking usability testing with a cross section of our customers – students, tutors, staff and alumni – we have learned a great deal about the impact the structure of our websites has on usability and, in turn, the customer and student experience.

Your work to facilitate these testing sessions, and to collate, analyse and present the feedback from these sessions was very useful.  In addition, the workshop style of the presentation has enabled us to prioritise developments as we go forward.

Linden Muirhead, Director, Projects and Customer Operations, ifs School of Finance

Having now worked on a number of projects with SC I have found them to be an excellent partner. Their attention to detail, whilst remaining totally focused on the wider picture, is of a very high order and throughout all of our joint projects they have remained flexible and responsive to my requirements. I would have no hesitation in recommending their services to whomever requires a professional and multi skilled team.

Jack Wraith MBE, Chair of the Mobile Industry Crime Action Forum

Andreas has a done a fantastic job. He was able to turn around screen designs in a very short space of time to help us get through critical vision demonstrator presentations last year.

Brian Wilson, Senior Consultant, SharePoint & Technologies, Microsoft Services

The methodology Systems Concepts employed broke the analysis of our website into different areas, providing clear explanations for each problem area with examples and recommendations for making improvements.  This approach was very clear and easy to understand and also helped us to build knowledge for future projects.   Working with System Concepts provided us with a fresh approach, highlighting usability and accessibility problems that we would not otherwise have considered.

Rachel Moriarty, Project Manager within Comic Relief’s new media team

System Concepts has demonstrated considerable expertise in understanding the objectives of the [Nationwide Usability] centre and works seamlessly as part of the Nationwide team, while still offering clear-cut objectivity. Always flexible and professional, the System Concepts team has consistently delivered high quality feedback of results and practical recommendations which have made a significant contribution to the advancements made by the centre.

David Followell, Usability Centre Manager, Nationwide Building Society.

Transport Direct uses complex technology to present information in innovative ways and will be made available over a range of digital channels. It is imperative that all our services are usable and accessible to a wide range of people with differing degrees of experience and ability.  System Concepts has helped us to ensure that users have been involved at every stage in the design of Transport Direct, conducting rigorous usability testing and providing first class and imaginative advice to help meet the many new challenges we have faced.

Shane Snow, Senior Adviser, Transport Direct

System Concepts works as a key part of the team and brings considerable experience to the design process, always ensuring that recommendations made are commercially realistic and practical.

Jesus Lopez, Engineering Manager, Hewlett Packard.

Usability and accessibility training 

I think we have seen some real change in the culture within Research & Innovation since we started promoting the user-centred ethos. We found the training provided by System Concepts invaluable, both in raising the profile of user centred design and in helping us to develop the skills we need to apply it effectively.

Clare Davis, Ordnance Survey

Thanks again for a really fun and interesting couple of days last week. I'm looking forward to putting everything I learned last week into practise and can already see how some of my current projects will benefit from taking a user centred approach.

Matt Dewis Business Analyst - Trading Applications, E.ON Energy

The training provided by System Concepts has been first class.

Mike Ennis, Risk Manager, Cahoot

The (User Centred Design) course was an excellent introduction to the basic principles of assessing and incorporating the requirements of users into both systems and visual design processes.  We were already using some of the techniques covered in the course. Now we have a more structured way of working with those techniques, and new techniques too. In addition we also now have the confidence to explain the benefits to colleagues.  The benefits of using user centred design have been very evident in the work we have produced since the attending the course. I would recommend it highly to anyone designing processes, systems or websites.

James Walters, Senior Web Designer, Fitness Professionals Ltd

Health and safety consultancy

Since appointing System Concepts we have made amazing progress with our health and safety arrangements.  Our policies, procedures, risk assessments and manual are now useful and up to date, we have relevant induction training and lots of useful information on our intranet.

Laura is fantastic, she is always contactable and provides great support to the Appointed Persons.  She works directly with them to build their skills and confidence, keeping the management informed without getting them unnecessarily involved.

Lisa Clare, HR Advisor, Baker Tilly 

A very impressive piece of work, thanks.

 Nick Mallett,Partner, DMH Stallard LLP

 Just a quick email to thank Jerry for his great attitude and proactive approach to resolve the numerous Fire Safety queries we have here. I really feel that with Jerry on board, we're making fast progress on resolving these issues in a timely manner. Always available and extremely customer focussed he's a great addition to the team!

Dave Stevenson, Director of Health and Safety, London Portfolio, Land Securities

The consultants are flexible and have spent time getting to know us and work in partnership with all parts of our organisation.  They have consistently met the Department’s service criteria for the timeliness of contacts, visits, reports and implementation and have received some first-rate feedback from line managers, the Department’s Medical Adviser and the employees they have assessed.

Sonja Drew, Deputy Head of Casework, Coaching and Diversity for BERR

We have been very pleased with the way the System Concepts team have picked up the project and run with it, kept us informed about progress and concentrated on the high priority areas which will have the most impact on the health, safety, productivity and morale of our staff and visitors.

Nick La Hive, Facilities Manager, Museum of London.

Using a consultant from System Concepts provides us with new ideas, expertise and best practice, as well as access to other specialists, in ergonomics for example.  Their consultants are all first class, and the company prides themselves in being an ethical and trustworthy organisation which fits with our values.

Dave Stevenson, Director of Health and Safety, London Portfolio, Land Securities

With System Concepts' expertise we have been able to address health and safety concerns and adopt best practices in ergonomics whilst also developing the skills to tackle future challenges.

Thos O' Brien, Waterford Crystal.

We operate in a fast-moving business and looking ahead a number of areas, from IT to homeworking, will continue to raise health and safety issues for our employees. We are confident we will meet these challenges thanks to the comprehensive structure we now have in place in partnership with System Concepts.

John McCorquodale, partner responsible for health and safety, Ernst & Young

Health and safety training

It is so refreshing  to encounter a company who are so efficient, have such great customer service and really make the whole process so easy for the client.

Victoria Wilson, Panorama Antennas

An excellent presentation – kept audience fully engaged and involved.  It was nice to see a presentation tailored to real Johnston processes.

Richard Cardwell, General Manager, Johnston Sweepers, Sittingbourne

I was most impressed with the flexibility of the course providers. They tailored the delivery of the course around the individual group of workers who attended the session with minimal disruption to the company’s day to day activity.

Amin Ferdosian, Health, Safety and Environment Advisor, Johnston Sweepers, Dorking

We use you for H&S training and have found that the style of your presenter/trainer is more helpful and conducive to learning than other companies we have used.

John Heath, Shopfitting Manager, Lloydspharmacy

The course delivery was excellent and several managers commented that your personal understanding and professional knowledge, coupled with your friendly disposition made an anticipated tedious event very enjoyable and valuable to everyone.

John Mills, UK Facilities Director, Bookham

Christine, I wanted to thank you for the course I attended with you on Monday & Tuesday, I have to say it was the best course I have ever attended. I gained a great deal of new knowledge from the course and will be putting it into action within the next week or so, I have also booked two members of my team on the course with you in June.

Maria Chaplin, Facilities Manager, Weber Shandwick

 Health and safety research 

System Concepts undertook assessments over a four year period enabling us to gauge the frequency and quality of health and safety reporting of top British businesses and all public sector employers. The research findings were of a high quality, the production of the research timely and their receptiveness to issues raised by HSE as the contractor was excellent.

Neal Stone, Health and Safety Executive

System Concepts has demonstrated extensive knowledge in the food and drink industries and has delivered thorough, useful research, completed on budget and on time which has proved invaluable in the development of several key guidance documents.

Richard Morgan, HM Principal Inspector of Factories, Health and Safety Executive.

Ergonomics consultancy

I really like the simplicity of the final report in identifying and pinpointing the specific ergonomic issues on our assembly process, with the use of photos to highlight the issues.  Your report made is very easy to understand the issues so that we can incorporate them into our future state layout and enhance the compatibility between people and process.

John Harvey  CMIOSH  |  MIIRSM, ESH&S Manager - UK & Europe, Applied Water Systems

I am very happy with the contents and the thoroughness of your review in such a short period.

Jane Muir-Sands, Lead Workplace Architect, Shell

Your review seems very clear and professional to me and hits all the right spots. Exactly what we needed. We greatly appreciate you stepping up to this so well and at such short notice.

Professor Ron McLeod Global Discipline Lead - Human Factors Engineering  Shell International - Shell Health

Tom Stewart's expertise in retail [ergonomics] is immediately obvious - he has an inherent understanding of what the customer is looking for. Tom is approachable, friendly and professional.

Jenny Glaysher, Waitrose

System Concepts provides us with balanced and pragmatic advice, recognising the commercial impact of their recommendations.  Their wide range of experience working with financial institutions helps us achieve best practice within our sector.

Ken Lamport, Retail Standards Manager, Group Property, Design & Technical Standards, Lloyds Banking Group

System Concepts has a helpful, consultative style which promotes engagement and co-operation on the shop floor.  This approach means they get the best from staff at all levels, don’t ruffle any feathers and make it easier for us to implement changes.

The reports are well written with an executive summary, prioritised, practical and credible recommendations and useful, clearly illustrated content.

System Concepts’ recommendations provide a good return on investment, and their tight project management ensures they keep to the brief, budget and timescales.

Dr Paul Kanas, Head of Occupational Health, Cadbury

I have read through the report and understand all the points made. It's a very comprehensive, well structured report that I found easy to read.

Paul Buckingham, Head Of Operational Design, Business Development, Barclays

I just wanted to say that I think the first round of assessments can be judged a success.  Everyone was impressed with Charlie and Catherine's professionalism and knowledge.  Several staff have told me they have been given useful practical advice which they intend to implement which in itself makes the exercise worthwhile.

Bindmans LLP

Implementation of world-class and sustainable health and safety management systems is a crucial part of GE's global strategy and a requirement of all our operations. System Concepts has a strong track record of working with other leading international organisations and has become a key part of our team, providing outstanding ergonomics support and expertise to assist GE companies in attaining key corporate goals in health and safety.

Christian Johnson, Manager of Ergonomics and Safety Programs. GE

System Concepts' assessments and reports deliver good, practical recommendations that bring tangible benefits and add value across the organisation. Moreover, our working partnership with the consultancy ensures that we are achieving compliance with best practice in ergonomics, health and safety legislation and standards.

Jacquie Hill, Group Health and Safety Manager, Barclays Bank

Whilst I've always been keen to get a 'tick in the box' with regards ergonomics, I believe that System Concepts have added value throughout the project lifecycle. This has led to an improved solution that will ultimately benefit cashiers in the network.

Gareth Brown, DIR Solution Architect, Systems Architecture and Design CIO - Project Services, Barclays Bank

The concept of open plan working is a sensitive issue for us and staff had real concerns about its impact on the way they worked. System Concepts worked with us to allay many of those concerns, drawing on their expertise in bringing about the changes and, because of their professionalism and sensitive approach, the team has built up a high degree of credibility with staff.

Mike Jones, Head of Management Services, TUC.

Ergonomics training

The day was beneficial for the team and was enjoyable. It gave us practical advice which we can now apply and, as the day was enjoyable, also created a motivational effect.

Damien Austin-Walker, TimeBank

We have been impressed by the high standards and professional approach demonstrated by System Concepts. Our employee feedback forms consistently show high ratings for their training courses and they deliver excellent value for the company. Through our ongoing partnership we are confident of safeguarding sound health and safety procedures for our employees.

Paul Danes, Amgen

Accessibility consultancy 

The report is a useful resource, not only in making recommendations on how and other websites can be made more accessible, but also in giving readers a deeper understanding of the opportunities and challenges that the Internet poses to users with disabilities. It provides the motivation to coders, designers and writers to think wider than their assumed audience by detailing the experiences of real users.

Jonathan Kingsbury, Head of Editorial Affairs, BBC New Media

The System Concepts report on website accessibility for the BBC should be compulsory reading. Not only is it fascinating reading it is a very helpful guide for any organisation with multiple sites and several site owners.  The accessibility testing carried out by System Concepts has given us confidence in making decisions about the design of our website.

Mike Ennis, Risk Manager, Cahoot

System Concepts tested our new website with 19 users from their panel of disabled people. The results were extremely valuable in quickly identifying problem areas, and the team were able to suggest practical solutions. It demonstrated to me that accessibility guidelines alone are not enough, there is no substitute for testing with real users, and System Concepts have the skills and expertise to do it successfully.

Shane Snow, Transport Direct

About Us

Our Clients Say

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SC provided us with a fresh approach, highlighting usability and accessibility problems that we would not otherwise have considered.

Rachel Moriarty, Project Manager, Comic Relief’s New Media team

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System Concepts Ltd is a company registered in England, number 205 5814. Our registered office is 2 Savoy Court, Strand, London WC2R 0EZ.