Kim is a consultant with System Concepts Ltd.  She holds a BSc Honours degree in Cognitive Science from Queen’s University in Canada, and an MSc in Human Computer Interaction with Ergonomics from University College London.  She is a member of the Ergonomics Society and a member of the British Human-Computer Interaction group.

Prior to joining System Concepts, Kim worked for five years in industry at the IBM Toronto Software Lab, specialising in user interface design and development.  Here, she gained practical experience in all aspects of the product design, development, and evaluation cycles, and also took part in a multi-disciplinary design team that included visual designers, usability specialists, and software developers.  Her work has included user interface design, prototyping, development, expert evaluations, internationalisation and accessibility testing, and contributing to in-house design guidelines.

• Conceptual design, prototyping, and development of product welcome screens for helping users get started with a new version of a large enterprise software product
• Design and development of visual editors for simplifying the authoring of complex XML-based documents, based on target user needs and skills
• A collaborative expert evaluation of Enterprise Service messaging products with software developers and user-centred designers, and presentation of the resulting recommendations to internal stakeholders and executives
• Evaluations of product documentation, tutorials, and user guides for readability, comprehensibility, and usability
• Internationalisation and accessibility testing for software products
• Contributions to in-house design guidelines for a large software organisation
• Evaluation of the financial component of a workflow system used in the public sector
• Design of an electronic ticket-entry and management system for UK police forces
• Conducting research on the interactions between security and usability
• Reviewing the usability of new chip and PIN authentication solutions for personal and home use

• Pubs (especially those that serve Thai food)
• Travel
• Ashtanga yoga
• Walking and Jogging
• Capoeira (just learning, but loving it)

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