Insights for success

We are an independent consultancy who use our understanding of the relationship between people, technology and their environment to help our clients design effective, efficient and engaging systems, products and working environments.

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Insights from System Concepts

5 UX resolutions

Prepare your UX resolutions for the next 12 months Here are 5 things we’ve learned that you can apply for more productive user experience research – at New Year, or at any other time… 1.    Prepare Note taking whilst facilitating is ...

Training – learn to apply User Centred Design

Expert UCD training on the principles and research methods that underpin effective user centred design New public training course We’re happy to announce our new two-day User Centred Design (UCD) public training course, taking place on 30 &...

Meeting the accessibility maturity challenge

In this follow-up to his article advocating a holistic accessibility approach, accessibility specialist Chris Bailey encourages organisations to take up the accessibility challenge. I believe that if there’s plenty of collective accessibility ...

How mental models enhance usability

How drawing can aid the usability research process Senior UX Consultant, Adam Smith, examines the use of mental models – and how drawing can be a useful part of a usability researcher’s armoury. A lot of usability issues are the result of a ...