Insights for success

We are an independent consultancy who use our understanding of the relationship between people, technology and their environment to help our clients design effective, efficient and engaging systems, products and working environments.

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Insights from System Concepts

Web Content Accessibility Guidelines (WCAG 2.1) briefing

WCAG 2.1: 5 key updates A working draft of the latest Web Content Accessibility Guidelines (WCAG) is available for comment. Here’s our perspective on WCAG 2.1, and why we think 5 of its 17 proposed new guidelines are particularly significant. ...

Improve site search: top tips (Part 1)

Maximise the value of a good site search feature In this first of 2 articles on the subject, Principal UX and Ergonomics Consultant, Helen Cheetham, provides advice on how to improve site search. Why it is so essential to perfect your site search...

Voice interfaces in home healthcare

How AI driven tech is being used to assist older people UX Consultant, Michelle Parfitt, considers the potential of voice interfaces in home healthcare for older people. Artificial intelligence (AI) powered voice interfaces in home healthcare are...