Highly qualified, with a practical, commercial approach to business and a clear, direct communication style.
What Our Clients Say
Tom's expertise in retail is immediately obvious - he has an inherent understanding of what the customer is looking for.
Jenny Glaysher, Waitrose
Our Latest Work
User testing for ActiveStandards on a prototype of their new Analytics Dashboard looking at the overall usability and user experience and how well aligned the new features are with users needs and expectations.
User research with young people helped Nationwide improve their processes, literature and staff training.
An accessibility audit at Cabot Circus, Bristol
12Oct‘Shrink and stick’ treatment of website navigation bars is popular. A few key questions, and smart user testing, can ensure it helps not hinders usability.
09OctOur omnichannel Infographic illustrates the scale of the opportunity for retailers, and why research is vital to designing a great customer experience.
09OctWe assessed the accessibility standards of four European airline websites, to see if they are on track to be WCAG 2.0 level AA compliant by December 2015